Our service is the first of its kind. We hope that it’s really easy to understand and use (it’s basically Netflix, but for wellbeing) – but if you’ve got questions, they may well be answered on this page.
And if not, well then you’ve got our superb back office team waiting to hear from you – just use the get in touch page to send them a message or give them a call and they’ll be back to you as quick as they can.
Yes. All the videos we produce are hosted online so that we can deliver a great experience no matter what device you are using to watch them.
This does mean that you’ll need an internet connection to use the service and we recommend a minimum of 10Mbps broadband speed to get the best experience.
No. At this time, all our videos are stored online and can only be access via the brilliant.school website.
We’re already working on hard on producing new content for the site and will be adding fresh videos and teaching resources throughout the year.
If you have an idea for a specific programme, why not drop us an email at hello@brilliant.school to tell us about it! The more schools that subscribe the more content we will be able to develop.
We will occasionally run special offers on pricing throughout the year for new customers – these offers will be advertised on our website and social channels.
If you have any particular questions about our pricing model, just get in touch and we’ll be happy to chat through it with you.
We spent a long time thinking about the best way to price the service – bearing in mind that we are not for profit, we want to minimise our own costs so that we can invest as much as possible back into the service.
Keeping the subscription model simple helps us do that.
If you have any particular questions about our pricing model, just get in touch and we’ll be happy to chat through it with you.
We recommend at least a 10Mbps speed connection to get the best experience. You can test your speed by going to www.fast.com
There will be other factors to consider, such as how you connect your computers to your network and how many people are using the internet at the same time, but your IT support should be able to advise if you are unsure.
If you can happily watch Youtube/iPlayer videos in your school, you’ll be fine with our service.
We’d hate to see you leave, but if you want to, we’ll make the experience totally painless.
Just get in touch to let us know you don’t want to continue your subscription for an additional year and we’ll remove your accounts on the anniversary of the day you signed up.
We’ll ask you nicely why you wanted to leave (so that we can use your feedback to make our service better) and wave goodbye with a smile.
Unfortunately, due to the nature of how access to our system works, we can’t offer refunds once you’ve subscribed to the service.
We obviously want you to be over the moon with your investment and for it to be having a positive impact in your school. If that’s not the case, we want to know why, so please get in touch and we can have a chat.