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Frequently Asked Questions

Our service is the first of its kind. We hope that it’s really easy to understand and use (it’s basically Netflix, but for wellbeing) – but if you’ve got questions, they may well be answered on this page.

And if not, well then you’ve got our superb back office team waiting to hear from you – just use the get in touch page to send them a message or give them a call and they’ll be back to you as quick as they can.

  • Show Answer Hide Answer Do we need an internet connection to use this service?

    Yes. All the videos we produce are hosted online so that we can deliver a great experience no matter what device you are using to watch them.

    This does mean that you’ll need an internet connection to use the service and we recommend a minimum of 10Mbps broadband speed to get the best experience.

  • Show Answer Hide Answer Can we download the videos?

    No. At this time, all our videos are stored online and can only be access via the brilliant.school website.

  • Show Answer Hide Answer How often will new videos be added?

    We’re already working on hard on producing new content for the site and will be adding fresh videos and teaching resources throughout the year.

    If you have an idea for a specific programme, why not drop us an email at hello@brilliant.school to tell us about it! The more schools that subscribe the more content we will be able to develop.

  • Show Answer Hide Answer Are there any special offers or discounts available on the price?

    At launch, we’re working hard to get the service established and have invested heavily in it.

    As both partners behind the service (Art of Brilliance and National Learning Trust) are not for profit organisations, we are unable to discount the price without compromising the quality of the content we add in the future.

    As such, we’ve priced the packages as fairly as we can, whilst still allowing us to reinvest money back into the service.

    We’re looking at ways to connect businesses with schools to provide a “sponsored subscription” as well as encouraging schools to cluster together to make a subscription more affordable. If you have any questions, just get in touch and we’ll be happy to help where we can.

  • Show Answer Hide Answer We are only a small school - why do we pay the same as a large one?

    We spent a long time thinking about the best way to price the service – bearing in mind that we are not for profit, we want to minimise our own costs so that we can invest as much as possible back into the service.

    Keeping the subscription model simple helps us do that.

    We’re looking at ways to connect businesses with schools to provide a “sponsored subscription” as well as encouraging schools to cluster together to make a subscription more affordable. If you have any questions, just get in touch and we’ll be happy to help where we can.

  • Show Answer Hide Answer How fast does our internet connection need to be?

    We recommend at least a 10Mbps speed connection to get the best experience. You can test your speed by going to www.fast.com

    There will be other factors to consider, such as how you connect your computers to your network and how many people are using the internet at the same time, but your IT support should be able to advise if you are unsure.

    If you can happily watch Youtube/iPlayer videos in your school, you’ll be fine with our service.

  • Show Answer Hide Answer What if we want to cancel?

    We’d hate to see you leave, but if you want to, we’ll make the experience totally painless.

    Just get in touch to let us know you don’t want to continue your subscription for an additional year and we’ll remove your accounts on the anniversary of the day you signed up.

    We’ll ask you nicely why you wanted to leave (so that we can use your feedback to make our service better) and wave goodbye with a smile.

  • Show Answer Hide Answer Can we get a refund if we're not happy?

    Unfortunately, due to the nature of how access to our system works, we can’t offer refunds once you’ve subscribed to the service.

    We obviously want you to be over the moon with your investment and for it to be having a positive impact in your school. If that’s not the case, we want to know why, so please get in touch and we can have a chat.

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